WHAT SIZE SHOULD I ORDER?
All state flower apparel is unisex, and therefore runs large. If you are looking for a wearable-oversized fit, go with your usual size. If you're looking for an extra cozy, more dramatically oversized fit, size up. If you want the sweatshirt to be more fitted, size down. All listings include a detailed size chart, so please check the measurements carefully before purchasing and don't hesitate to reach out if you are still unsure!
DO YOU ACCEPT RETURNS/EXCHANGES?
Yes, I do currently accept returns/exchanges, but this is subject to change. All returns/exchanges must be made within 30 days of the delivery date and the items must be returned in new, unworn condition with tags to be valid. Replacement items will not be sent out until the return is received and processed. Shipping expenses are at the cost of the customer. To continue with a return/exchange, please complete the return/exchange request.
WHEN WILL MY ORDER SHIP?
My standard processing time is 5-7 business days, but this timeline is subject to change as a lot of the items in my shop are made to order. Orders that include multiple items with different processing times will not ship until the entire order is complete — This includes pre-orders. Please note that this does not include the time it takes for your order to arrive once shipped from my studio in Milwaukee, WI. If you need your order by a certain date, I encourage you to leave a note and I will do my best to accommodate.
MY PACKAGE SAYS IT'S BEEN DELIVERED, BUT I DON'T HAVE IT. WHAT SHOULD I DO?
Sometimes, packages are marked as delivered prematurely and often times show up within the next few days. If it doesn't turn up, I'd suggest checking with neighbors, confirming that you entered the correct shipping address, and/or inquiring at your local post office. All sweatshirts from the state flower collection are shipped via USPS Priority Mail and include insurance for mis-delivered items. To file a claim with USPS for a lost domestic package, go here. Sun Milk is not responsible for lost or stolen packages.
HELP! THERE'S SOMETHING WRONG WITH MY ORDER.
Oops! Even though I'm always extremely careful when making and processing orders, sometimes things just slip through the cracks. If there is a problem with your order, please reach out to me via email at firstname.lastname@example.org with a description of the problem and your order number.
DO YOU ACCEPT CUSTOM ORDERS?
I’m not accepting custom orders at the moment due to high order volume, but I may offer them again in the future! You can follow along over on my Instagram @sunmilkshop for updates!
DO YOU SHIP INTERNATIONALLY?
I currently ship to the United States, Canada, Australia, and the United Kingdom. Sun Milk is not responsible for duties or customs fees incurred during delivery.
CAN I SHOP SUN MILK IN PERSON?
I don't have a storefront, but I do occasionally attend local maker's markets where you can shop in person! Dates for these events will be shared over on my Instagram @sunmilkshop.
WHEN IS THERE GOING TO BE A RESTOCK?
Upcoming restock dates will be announced on my social media channels and via text, so make sure to subscribe so you don't miss out! You can also sign up to be notified when a specific size comes back in stock which happens on a more frequent basis.
ARE YOU LOOKING FOR INFLUENCERS?
In short, no. However, I am in the process of setting up an affiliate program! This program will allow you to earn a commission when someone makes a purchase from my shop through your link. There will be a lot more information to come, so stay tuned!
WHAT DO YOU USE TO RUN YOUR SMALL BUSINESS?
Running a small business requires a whole bunch of different supplies, let me tell ya! I share a lot of my favorites on TikTok @sunmilkshop and have most things linked on my Amazon store front which you can shop here.
ARE YOU GOING TO DO ALL OF THE STATES FOR THE STATE FLOWER COLLECTION?
Yes! I do plan to offer all of the states eventually!
HOW DID YOU COME UP WITH THE NAME SUN MILK?
I always wish I had a better answer for this question! I knew I wanted my brand name to have "natural" feel that was somehow connected to things I love — i.e. sunshine, neutral colors, nature, etc. I kept coming back to the somewhat commonly used name "Milk and Honey" which led me to Sun Milk!
HOW CAN I SUPPORT YOU AND YOUR BUSINESS WITHOUT MAKING A PURCHASE?
If there's one thing I'm sure of it's that I have the most kind and supportive community ever, and I couldn't be more grateful for each and every one of you who is helping to make my dream a reality! Even if you aren't able to buy something from my shop, you can support Sun Milk by leaving comments, sharing posts, and interacting with me on TikTok Live! Your encouraging words and support in all its forms truly means the world to me.